On Comfy Pants and Building Loyalty

True confession: I have become obsessed with comfy pants. What does this revelation have to do with our work in Advancement? For me, it yielded an “aha” moment about offering thanks and building loyalty. Let me elaborate. As virtual meetings became a more necessary form of communication one year ago this week, and with webcams … Continue reading On Comfy Pants and Building Loyalty

Next-Level Stewardship: Illustrating Impact

You and your Advancement colleagues are likely good at thanking donors. Experience suggests you send thank you letters within 24-48 hours of receiving gifts, make targeted personal phone calls to offer thanks, send handwritten notes, recognize donors in annual reports, and maybe even gather annually to thank donors in person. But experience also shows you … Continue reading Next-Level Stewardship: Illustrating Impact